ACRRM is committed to assessing and managing complaints fairly, promptly and with sensitivity to the individuals involved. Each complaint is unique and is assessed individually on the available evidence.

We would recommend that complaints be brought to the College as soon as possible after the issue of concern happens and our staff will endeavour to deal with them promptly. Early reporting of complaints improves outcomes for all parties as resolving complaints about things that happened a long time ago is more difficult. Providing documentation related to the issue of concern may also assist in resolving the problem.

The College takes a zero tolerance approach to bullying, discrimination, sexual harassment and any other inappropriate behaviours in training and practice. If you have concerns about these in your workplace you are encouraged to seek advice and assistance. If these behaviours relate to College personnel or representatives it is appropriate to lodge a complaint with the ACRRM. If the behaviours relate to external individuals or organisations, the College may be able to provide some general guidance.

Making a Complaint:

ACRRM has a formal process for lodging complaints outlined in its Complaints Policy.

Please contact us either by phone or by filling out the form below, if you would like to register a complaint or would like advice or assistance regarding a complaint:

Phone: 1800 223 226

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ACRRM Contact

Street Address:
Level 2, 410 Queen Street

Postal Address:
GPO Box 2507

1800 223 226

61 07 3105 8200

61 07 3105 8299
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ACRRM encourages its members who feel affected by unacceptable behaviour in their workplace to seek support.

Options for support include:

Doctors Health Advisory Services: The DHAS’s operate a telephone helpline and are available to provide confidential personal advice to practitioners facing difficulties in all states and territories.

ACT  - 02 9437 6552 (for immediate help)

New South Wales - 02 9437 6552 (for immediate help)

Northern Territory - 08 8366 0250 (for immediate help)

Queensland - 07 3833 4352 (for immediate help)

South Australia - 08 8366 0250 (for immediate help)

Tasmania - 03 9495 6011 (for immediate help)

Victoria - 03 9495 6011 (for immediate help)

Western Australia - 08 9321 3098 (for immediate help)

CRANAPlus Bush Crisis Line: This phone counselling service offers support and assistance provided by a trained psychologist available 24/7.  The service is available to all remote and rural health workers including registrars and their families that maybe in distress everyday of the year at 1800 805 391 

Beyond Blue: Beyond blue provides free, confidential, 24/7 counselling services for people experiencing mental stress or illness at 1300 22 4636.

General Practice Registrars Association: This group is funded by the federal government to provide advocacy services for general practice registrars.

External Resolution

External resolution options also include direct contact with relevant government bodies such as: